Red Hop Training Beer Basics
At Red Hop Training, we believe in people. We believe that training and development can produce exceptional people! Our award winning e-learn courses are helping all our clients through exceptional courses. This Beer Basics course covers all aspects of beer from the palest of pilsners to the darkest porter. It will teach the learner everything about the basics of beer: how it's made; flavour; texture; colour. Why is this important? It allows the bar professional to talk to the customer with confidence and knowledge and is proven to increase sales by up to 22%! Red Hop Training are experts at producing fantastic learning experiences that are engaging and entertaining as well as educational. Our courses are rich in interaction and we use the latest e-learn technology to ensure a fantastic and high performing learning experience. Our courses and programmes deliver real results! We focus on helping our clients deliver a fantastic experience through knowledgeable and committed staff. The 2018 Coffer Peach Report states: 77% people choose a restaurant or bar based upon the Quality of Experience There is a 76% direct correlation between staff knowledge and staff friendliness There is a clear link in the Report between staff friendliness and customer satisfaction So, the fact is that improving staff knowledge improves staff friendliness. Staff friendliness improves customer satisfaction with the following results: Converting a 'satisfied' customer to 'very satisfied' increases produces an incremental spend of £42.44 per customer per year Converting an 'ambivalent' customer to 'satisfied' increases annual spend by £11.88 per year Customers 'very satisfied' with staff knowledge are 5 times more likely to recommend that bar and restaurant Plus, evidence shows people on a valued training programme are 42% less likely to move jobs! Red Hop Training's unique Beer Basics course will provide the learner with a fantastic learning experience. The learner will understand: i)what are the main ingredients in all beers: 1)Hops 2) Barley 3) Water 4) Yeast ii) how to affect the flavour, texture and aroma iii) the colours of beer and how to analyse and categorise them iv) the adjuncts of beer v) what causes bad beer vi) what are the causes of different flavours from around the world All Red Hop Training courses are fully accredited to demonstrate and guarantee the quality of the learning. Our courses deliver real results! This Beer Basics course will take between 1-2 hours to complete and is built with stop-start technology to maximise flexibility.